Omnichannel inbox, AI chatbots and automation for WhatsApp, Instagram and Messenger.
WhatsApp Automation
LEBX builds WhatsApp automation on the WhatsApp Business Platform: instant replies to new enquiries, lead qualification, booking confirmations, reminders, campaigns and handover to a human agent — connected to your website and CRM.
The problem
Customers message on WhatsApp outside working hours and by the time someone replies, they have moved on.
No shared inbox, no history, no way to assign a conversation or see what was promised.
Reminders, confirmations and nudges are sent by hand — or not at all — and nothing reaches the CRM.
What's included
Greeting, menu and keyword flows that answer common questions and route the rest.
Collect need, budget and timing in the chat and pass the answers to your CRM.
Booking confirmations, order updates and appointment reminders sent from your own systems using approved templates.
Opt-in broadcast messages to segmented contacts, with delivery and reply tracking.
Several agents on one number, conversation assignment and a human takeover at any point.
Forms, ads and landing pages start the conversation; every chat is logged against the contact.
Products
Omnichannel inbox, AI chatbots and automation for WhatsApp, Instagram and Messenger.
CRM, projects, sales, accounting, HR, purchasing and POS in one business workspace.
FAQ
For automated replies at scale, chatbots, several agents on one number or messages sent from your own systems, yes. That runs on Meta's WhatsApp Business Platform, not the free WhatsApp Business app. Messages a business sends first, outside the 24-hour customer-service window, must use templates approved by Meta.
Yes. We design the flows, connect the number, build the automations on LEBX Omni or custom integrations, and train your team. A small business usually starts with auto-replies, lead capture and reminders, then adds more.
Yes. Contacts, conversations and qualification answers can be written to LEBX Desk or another CRM, and CRM events can trigger WhatsApp messages.
No. Contacts must have opted in, and business-initiated messages need Meta-approved templates. We build opt-in capture and template management into the setup.
Services
(Next step)
Describe one process that takes too much time today. We'll map it and show you what can be automated — and what shouldn't be.
