Customer communication
Omni is an omnichannel customer communication platform. It brings WhatsApp, Instagram and Messenger conversations into one shared team inbox, answers routine questions with AI chatbots trained on your own documents, and automates routing, follow-ups and campaigns without code.
Live at omni.lebx.ioAt a glance
Channels
Inbox
AI
Growth
Inside the product
Key capabilities
WhatsApp, Instagram and Messenger conversations land in one shared inbox with assignments, internal notes, @mentions and canned replies.
Train chatbots on your documents and FAQs using retrieval (RAG). They answer in the customer's language and hand over to a human when needed.
A visual workflow builder routes and tags messages, sends automatic replies, uses AI decision nodes, creates CRM deals and calls webhooks.
Send personalised WhatsApp campaigns with paced, consent-aware delivery, pause and relaunch controls and per-recipient status tracking.
Every contact keeps full conversation history, custom fields, tags and segments, with a customisable deal pipeline and duplicate merging.
Public booking links with Google Calendar sync, ecommerce store connections for cart recovery and order questions, and social post scheduling.
Workflow
Message arrives
A customer writes on WhatsApp, Instagram or Messenger.
Unified inbox
The conversation lands in one shared inbox with the contact's history.
AI & automation
A chatbot answers, tags and routes — or hands off to a teammate.
CRM
The contact and deal are updated in the built-in CRM.
Business action
A booking, a follow-up, a campaign or a webhook to your other systems.
Use cases
Stop switching between apps. Your team works one queue, with the full customer history beside each chat.
An AI chatbot answers common questions from your own knowledge base and hands complex ones to a person.
Qualify leads in conversation, create deals automatically and follow up on schedule.
Connect a Shopify, WooCommerce, Magento or BigCommerce store to send cart reminders and answer order-status questions.
Integrations
As listed on omni.lebx.io. Check the product site for the current list and plan availability.
FAQ
Omni is LEBX's omnichannel customer communication platform. It combines a shared inbox for WhatsApp, Instagram and Messenger with AI chatbots, no-code automation, campaigns and a contact CRM.
Yes. Omni chatbots can be trained on your documents and FAQs using retrieval-augmented generation (RAG), and can hand the conversation to a human teammate when needed.
Omni lists integrations with Zapier, HubSpot, Google Sheets, Google Calendar, Zoom, Microsoft Teams, Shopify, WooCommerce, Magento and BigCommerce, plus webhooks. Check omni.lebx.io for the current list.
Plans and pricing are published on the Omni website at omni.lebx.io.
An omnichannel inbox collects customer messages from several channels — such as WhatsApp, Instagram and Messenger — into one shared view, so a team can reply, assign and track every conversation in one place instead of switching between apps.
(Next step)
Explore LEBX Omni on its own site, or talk to us about setting it up and connecting it to your workflow.